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Privacy and Security Policy

At Perle de Lune we are committed to respecting your privacy. This Privacy Policy sets out how "we", "us","ours" Perle de Lune SDDI Limited, collect, store and use information about you when you use or interact with our website, www.perledelune.com and where we otherwise obtain or collect information about you. Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We believe it is important to let you know what information is collected from the Site and why, and what we do with this information.This Privacy Policy is effective from the 25th of May 2018.

 

We, PERLE DE LUNE, collect personal information about you in order to provide a personalised customer experience. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:
  • Register with or subscribe to perledelune.com.
  • Use our online services and place orders
  • Sign up to competitions or special offers
  • Interact with us online via social media, digital advertising on our or any other website where Perle de Lune is represented
  • Ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by Perle de Lune.
  • You attend an event hosted or sponsored by us.
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    When you register your personal information with Perle de Lune, you consent to the use of your personal data in line with Perle de Lune's Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with Perle de Lune, subscribing to our newsletter or placing an order with us.

     

    DATA WE COLLECT FROM YOU

    We may collect and store information, which includes information about you, in order to provide the best service and a more personalised shopping experience. Information is gathered when you engage with us and use our services, including when you purchase products using our sites, register or complete forms on our site, submit user generated reviews and interact in any social media functions or digital marketing. The information we collect about you may include, but is not limited to the following:

  • Your title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address *
  • Your marketing preferences

     

    HOW DO WE USE THIS INFORMATION

    Your Personal Data’ enables us to provide the following:

  • Process your order
  • Offer a personalised service on the site, which targets information, services, content and offers relevant to you
  • To alert you to any administrational, product or service changes
  • For marketing purposes such as competitions, promotions, or marketing events, etc.
  • In the event you do not want us to use ‘Your Personal Data’ for marketing purposes, please either: click on the ‘Unsubscribe’ link in the newsletters you have received from us, or contact our Customer Service Team by emailing sophie@perledelune.com to be removed from our marketing database.
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    We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (see above). Perle de Lune will also conduct an annual review of all data held by the company and will remove any data no longer needed.

    You can check the information that we hold about you by e-mailing us at sophie@perledelune.com or by writing to us at Perle de Lune SDDI Ltd, 24, Oxberry Avenue, London SW6 5SS. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

    Perle de Lune will neither sell your personal data to third parties nor market it elsewhere. The employees of Perle de Lune are duty-bound to respect the confidentiality of your data.

    If you would like to discuss the personal data we hold about you or make a complaint, please contact sophie@perledelune.com in the first instance, in order that we can investigate thoroughly. Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioner's Office by calling 0303 123 1113.

     

    PAYMENT INFORMATION SECURITY

    To process an order, we need your credit / debit card number and expiry date, plus any security details that the credit card processor may require. Perle de Lune employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using Wordpay, Braintree or PayPal. The transfer of the purchase details are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Please note, we do not store any financial information from you. Perle de Lune assumes no liability whatsoever for the availaibilty and functionality or any financial loss caused by the use of these services.

     

    CHANGES TO OUR PRIVACY POLICY

    We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.

     

    COOKIE POLICY

    When you access Perle de Lune website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

    Benefits of cookies

    Cookies are small text files that a website transfers to your computer or smartphone when you browse websites, which can store information helpful to recognize that you have visited our site before, such as remembering what items are in your shopping basket and generally improving your online experience with us. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Thanks to them, we can provide you with the best experience and the best service we can. Cookies help us:

    • Record your settings and preferences during and between visits
    • Personalize the site to help you get what you need faster
    • Improve our products and services as well as the security and efficiency of our site
    • Share with you information about our products, services and events that can interest you
    • Allow you to share pages with social networks

    We do not use cookies to identify customers for market purposes nor collect and sensitive or individual information


    Cookies can be categorised in different types:

    Session cookies: Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. Many of the cookies we use are session cookies. They contain no personal information that can be used to identify an individual.

    Persistent cookies: Persistent cookies last after you have closed your browser and allow a website to remember your actions and preferences.

    First and third party cookies: Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. Our websites do not use any of these cookies.

    Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies services you would be unable to purchase any items from us. These cookies don’t gather information about you for the purposes of marketing.

    Performance cookies: These cookies collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our advertising.

    Functionnality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    Targeting or advertising cookies:These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings.Should you have any questions about this policy, please do not hesitate to contact our customer services department either by email at sophie@perledelune.com.

    What if I don't want to accept cookies? If you wish to restrict or block the cookies which are set by our website you should do this through the browser settings for each browser you use, on each device you use to access the internet. Please be aware that some of our site features may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them a “trusted website” in your internet browser. If you want to know more please visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers.

    List of cookies we collect

    The table below lists the cookies we collect and what information they store. These are our own cookies, which we use to make our website work:

    • Making our shopping basket and checkout work
    • Determining if you are logged in or not
    • Remembering your search settings
    • Showing you which pages you have recently visited

     

    COOKIE nameCOOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND You sesssion ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.

     

    Third Parties Targeting and Advertising Cookies:

    These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

    The following Third Party Cookies currently set on our Services :

    Google Analytics: These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established. Type: Performance Cookie Session and persistent.

    To opt-out of Google Analytics: http://tools.google.com/dlpage/gaoptout

    Google Adwords: This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. Type: Advertising Cookie Persistent.

    Social media cookies: Social Media Cookies: Sites such as Facebook, instagram and Pinterest use cookies in order to be able to share and discuss our Products on social networks. They additionally use cookies to anonymously record that a user has clicked on a link that referred the user to the Site. This helps us know which of our online marketing channels is most effective. Type: Performance Cookie

    Photoslurp cookies: These cookies help us to measure performance of Instagram as a marketing channel.