To be accepted, the jewel you return must have been unworn, in a perfect condition with the original security tag on.
Procedure is easy following those steps
1 – Request your Return Authorisation Number (RAN) within 14 days of receiving your delivery
Please contact our customer service by email at [email protected] or by phone at + 44 (0) 20 32 896 869.
2 – Fill the Returns Forms
-Complete the Returns Form
-For non EU residents, please add to the Returns Form the 4 copies of Commercial Invoice filled your details and the tracking number of the shipping company you intend to use and sign them all.
These document are enclosed with your delivery.
3 - Prepare your parcel with your jewellery to send
-Place the jewellery in the original packaging. Please note that if you return more than one piece from the same order all items should be returned in one shipment, as you may be charged for subsequent returns.
-Place all Returns Forms in the box – Returns Form and for non EU countries please add the 4 filled and signed copies of commercial invoice
- Outside the box Stick the Perle de Lune Returns Address Label clearly indicating your RAN number and your sendiers details. This label is included in your delivery
4- Ship your return within 7 days after receiving your RAN
UK-resident customers: Use the Royal Mail Special Delivery return Label or Royal mail Return Envelope to ship you parcel, these are provided in your original parcel. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery.
Non UK-resident customers: To return your parcel, please go to your local post office or use any shipping company of your choice. You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We are not responsible for items which do not reach us. We advice you to pay the right amount of insurance in case of your item is damaged during the shipping process and to use a recorded delivery service.
Once we have received the item(s) a member of our customer service team team will confirm by email we have received your parcel. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). Please be aware that unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at www.perledelune.com discretion
Refunds of any undamaged and unworn products will be made within 30 days of the date we confirm we have received them. The cost of correctly returned items will be credited to the original purchaser's credit card or paypal account, including sales taxes for all EU country shipments and any shipping charges. For items shipped outside the EU please bear in mind that we won’t refund you the shipping and the duty fees you paid to receive you parcel, and will not refund your shipping cost to send us the items back.
In the event of failure to return any item to us within the time limits stated, we reserve the right to charge any costs of recovery of the goods.
If you have received an item from Perle de Lune as a gift you can of course return it for exchange. This must be done within the parameters outlined in this Returns Policy. Please call us on +44 (0) 20 32 896 869 or email our customer Service [email protected] to arrange your return.
RETURNING FAULTY GOODS
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. *NOTE* Your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.